Paola Grijalva is currently pursuing here Master's in Industrial Engineering with a Statistics minor. She graduated with a B.S. in Industrial Engineering from University San Francisco of Quito, in Ecuador. At the end of her bachelor studies, she participated in a consultancy project focused on client service improvement at an Ophthalmologic Hospital in Ecuador. As a member of the PI group, she focuses her research on the implementation of Lean Culture from employee satisfaction perspective. She has also participated on PI Group lean projects in manufacturing and healthcare industries.