Good Work Toolbox

GWT Analyst’s summary: The author is a consultant who specializes in work redesign aimed at improving work life and productivity. In this article, Ketchum outlines the key features of redesigned work which makes it successful. Among the features are a different structure that places responsibility within small autonomous groups, shifting the role of foreman from direct and constant supervision to improvement facilitator. The working groups are arranged within the system in ways that give the workers meaningful content. The work is designed around providing